FAQ

Yes, spaces for bikes are provided in our underground parking lot at -1. The address of the underground parking is Vlaanderenstraat 26.

Our tables in the Restaurant (especially on weekends) sell out very quickly. This means that we highly recommend reserving a table in advance if you want to be sure of a seat!

You can park in our underground car park at Vlaanderenstraat 26. The car park has direct access to the hotel. If our car park is full, you can park briefly on the François Laurentplein to unload your luggage. Afterwards you can drive to the public car park on the Kouter or the public car park Gent Zuid. Both car parks are only a 5-minute walk from the hotel.

Unfortunately we don’t have electrical any charging points available yet, but working on it!

No, unfortunately it is not possible to reserve a parking space in advance. This service is subject to availability.

No, this is not available.

Yes, this service is available upon request. Please provide us with your flight number, airline and arrival/departure time. The price of this service depends on which airport you are arriving at/departing from. For more information and prices, please contact us at hello@yalohotel.com.

At Brussels Airport you can take the train at level -1. Every hour there are several direct trains to Ghent and the ride takes about 1h07 (55m). A short film on how to take the train from the airport to Gent can be found here: How to get to Ghent

From Gent Sint- Pieters station take tram 2 with destination ‘Zwijnaarde-Melle Leeuw’ and get off at the stop ‘Gent Vogelmarkt’. This ride takes about 15 minutes and the Vogelmarkt is 200 metres from the hotel.

From Gent Dampoort station take bus 70 and get off at ‘Gent Zuid’. This stop is 200 metres from the hotel.

You can also easily take a taxi from both stations. The price of a taxi to YALO is about 10 to 14 euro.

You will always find the best room rates on our website www.yalohotel.com. Besides the most advantageous prices, you will also find various promotions and packages.

No, a credit card is required to book a room at YALO. A credit card is also required during check-in.

All reservations at YALO must be guaranteed with a credit card.  If you have booked a non-refundable rate, your credit card will be charged immediately upon reservation. If you have chosen a flexible rate, the amount will not be charged to your card but we still need your card details to guarantee your reservation. In this case payment will be requested upon arrival. We recommend that you read the cancellation policy for your chosen rate carefully.

This depends on the chosen rate. You can find the conditions per rate on our website during your booking or on the booking confirmation.

Due to lack of space, the maximum number of guests per standard room is two. In some standard rooms we can place a baby bed. An extra bed for children under 12 is only possible in the ‘Suite for the Tribe’. For more information please contact our reservation department reservations@yalohotel.com.

Each room type is bookable with or without breakfast. Please check your reservation.

A prepaid rate is the cheapest rate for guests who are sure of their travel plans. However, this rate cannot be cancelled, modified or refunded and the full amount of the booking will be immediately charged to your credit card.

A flexible rate allows you to change or cancel your booking up to 48 hours before the day of arrival.

A twin room has two separate beds while a double room has one king-size bed. The twin beds cannot be made up with one double duvet.

The city view rooms have a city view while the standard rooms do not have a specific view. There is no difference in the interior.

We have Uptown and Downtown rooms in all room types. There is no price difference but the design of the rooms is different. The Downtown rooms have a floor-to-ceiling wall cupboard containing the bed and a light screen. The Uptown rooms have a hybrid wall cabinet with a washbasin outside the bathroom. Pictures of both rooms can be found on the website.

You can always indicate a preference and we will of course do our best to take your preference into account. However, this can never be guaranteed in advance.

A junior suite is a spacious room with a sitting area. A penthouse terrace room is a normal sized room on the 5th or 6th floor with a beautiful terrace overlooking the city.

Yes, you can reserve them on our website or you can contact the reservation department directly reservations@yalohotel.com.

We have some family junior suites where up to two extra beds can be placed for children under 12 years old. Standard rooms cannot accommodate extra beds due to lack of space. Unfortunately, there are no rooms with interconnecting doors in the hotel. If you wish to book a family room, please contact the booking office reservations@yalohotel.com.

All our rooms have a walk-in rain shower. Unfortunately, we do not have any rooms with a bathtub.

Please contact our reservation department reservations@yalohotel.com or our reception hello@yalohotel.com.

If you require more than 9 rooms, our group conditions will apply. For more information, please contact our reservation department reservations@yalohotel.com so that we can send you a personalised offer.

You can check in from 16.00h. If you give us your arrival time in advance, we will do our utmost to have your room available in time. However, we cannot guarantee this in advance.

You can check out until 11.00am. If you wish to have a late check-out, please contact our reservation department reservations@yalohotel.com or our reception hello@yalohotel.com.

YALO is a fantastic 4-star hotel.

You can tell us your preferences when you make your reservation. We will do our best to take your preference into account, however, this is subject to availability and we cannot guarantee this in advance. If you would like a room with a view, we recommend you book a city view room.

YALO is located in the centre of Ghent but can easily be reached by car via Gent Zuid. Please note that our underground car park has a different address from that of the hotel! To reach our parking you can enter ‘Vlaanderenstraat 26’ in Google maps or the Waze app. Do NOT enter the hotel address, as you will drive too far and will not be able to turn around.

We always recommend to use Google Maps or Waze as your GPS might not be adjusted to the circulation plan in Ghent and will not show you the correct route.

Unfortunately we cannot give you a room number in advance. The room number will be communicated after check-in.

The address of the hotel is Brabantdam 33. The address of the underground parking is Vlaanderenstraat 26.

Unfortunately there are no rooms with interconnecting doors available in the hotel.

Yes, to improve the air quality for the residents, a low emission zone is in force in the centre of Ghent. Vehicles have to fulfil a few conditions before entering this zone. Check online whether your vehicle is allowed to enter the city centre at: https://lez.stad.gent/nl/flows/controleertoegang

No, a valid European identity card or international passport is required at check-in.

YALO is located on Brabantdam in the SoGo area of Ghent (Zuid). This is the city’s largest shopping area with stylish boutiques, quirky restaurants and specialty shops that have been around for generations. With a nod to New York’s trendy SoHo, this neighbourhood is a must for those who love fashion and culture. On Sundays, you can also find several flower and flea markets near the hotel.

The city tax is 3 euro per person, per night and is not included in the room rate.

Yes, our reception is always available.

No, pets are not allowed.

Yes, there is a small gym with premium equipment.

Each room has an XL box spring with a 210 cm topper.

Yes you can, on our website you will find our menu with all the possibilities. Place your order at our reception desk and we will bring everything to your room.

No, it is not allowed to smoke anywhere in the hotel, except in our cigar lounge. If you do smoke anywhere, you will be charged a cleaning fee of 150 euros. We also ask guests not to smoke within 10 metres of the hotel entrance.

Breakfast is served daily between 07.00h and 10.45h in our restaurant on the ground floor.

YALO restaurant is open to guests and locals and serves small sharing dishes and classics with a foodie twist. The restaurant is known for its wine cellar and serves wine from a local vineyard in Ghent. Opening hours are 12h00 – 14h30 for lunch and 18h30 – 22h30 for dinner. The restaurant is loved by locals so we strongly recommend booking in advance at our reception desk or via our website.