Privacy policy
This statement aims to inform you in a transparent and clear way about how we process your personal data that we obtain through the use of our website. By “personal data”, we mean any information that makes it possible to identify you, directly or indirectly. The “processing” covers any operation or set of operations relating to your personal data such as but not limited to the collection, storage, use, update or erasure.
In particular, this statement covers the processing of your personal data that we collect through various forms on our website. We also collect data through the use of cookies and similar technologies. If you would like more information about this use, we invite you to consult our cookie policy.
1. WHO ARE WE ?
We are Yalo Hotel (BVBA). We are the controller described below. In this form, we take to heart compliance with Belgian and European legislation on the protection of personal data and privacy (hereinafter “Privacy Legislation”).
2. WHY AND ON WHAT LEGAL BASIS DO WE PROCESS YOUR PERSONAL DATA ?
We process your personal data for the purposes and on the legal basis set out below:
Processing of your request to be contacted about our hotel: your consent, expressed by submitting your reservation. Processing your reservation to be contacted for our newsletter: Your consent expressed through your reservation.
We process the data, mainly your contact details, that you share with us through these forms only in order to respond to your requests. We clarify in each of our forms the data that you are obliged to provide in order to process your request. Consequently, you are free to share your data with us or not if they are not indicated as mandatory.
3. WITH WHOM DO WE SHARE YOUR PERSONAL DATA ?
As a general rule, we try to avoid disclosing your personal data to third parties. We will only share your personal data with third parties if it is necessary for us to fulfil your requests. When we transfer your personal data to a third party processor, we limit the third party processor’s access to the data they need to fulfill their mission. In addition, we require each of our processors to respect the Personal Data Protection Act at all times. In addition, we ensure that the necessary measures are taken (e.g. by imposing certain contractual obligations) to guarantee an appropriate level of protection of your personal data, when our subcontractor processes your data in a country that does not offer the same level of protection as the European Union.
4. HOW LONG DO WE KEEP YOUR PERSONAL DATA ?
We will retain your personal data for no longer than is necessary for the purposes for which we collect your personal data, to the extent that there is no legal obligation requiring us to retain your data for a longer period.
5. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM ?
In accordance with the Data Protection Act, and provided that your request meets the legal requirements, you may at any time ask us to:
– Confirm that we are processing your personal data and obtain a copy of any personal data we process from you (“right of access”)
– Correct your personal data in case of incorrect or incomplete data (“right of rectification”)
– Delete your personal data (“right of oblivion”)
– Restrict the processing of your personal data (“right to restrict processing”)
– Stop the processing of your personal data (“right to object”) in case we process your personal data for prospecting purposes
– Obtain your personal data in a structured, commonly used machine-readable file for your own use or to transfer it to another data controller (“right to data portability”)
6. WHERE CAN YOU MAKE YOUR COMPLAINTS?
You can send us any complaints about the way we handle your personal data:
– By email: hello@yalohotel.com
In addition, you can always direct your complaints to the Belgian Data Protection Authority.
7. NOTE ON CHILDREN
This website and the services it offers are not designed for persons under 16 years of age.
1. General
This policy shall apply to the collection, management and use of your data by Yalo Hotel. This policy shall apply to all our customers (current, former and future) and to all visitors of our website. It sets out in particular how we deal with information, how and which information we (can) collect, and the purposes for which we (can) use it. In addition, this document provides information on how you can gain access to your data and how you can have them corrected or removed.
2. Which data do we collect?
The term personal data is understood to mean data that pertain to you as an identifiable natural person. The personal data that Yalo Hotel collects concern first and foremost data which you yourself provide through the various pages of our website, and those which we obtain through your use of our website and/or our products and/or services. More information on the collection of data via our website is provided in our cookie policy. There are also personal data that you provide through other channels such as over the telephone, via reply forms, contract documents and the like. Finally, we collect data also through external channels such as address managers so as to be able to reach new target groups actively. We then contact these people and give them the opportunity to check, improve, edit or refuse to have their data used any longer.
3. Why and how do we collect these data?
We use your personal data primarily to carry out and process your contact(s) and agreements with Yalo Hotel. In addition, we can use your personal data to inform you about our (new) products, services and special actions we think might interest you. All the data we collect can be combined to attune our products, services and special actions better to your personal needs. We can moreover use your personal data to monitor, assess and continue to improve our products, services and special actions, in particular as part of general or specific market surveys. Finally, we can also use your data for statistical purposes. In this respect, we do not always process all data for the same purposes. We keep some data only for invoicing and in order to provide the requested service, and others in order to analyse and improve our website.
You are always free to choose whether to provide your data. We always apprise you in advance and in clear terms of the purpose for which you provide your data. We shall keep your data accurate and precise, and no longer than necessary for the aforementioned purpose, taking into account our need to answer questions and solve problems, improve existing and offer new services, and comply with the legal requirements. This means that we can keep your personal data for a reasonable period after your last interaction with Yalo Hotel. When the personal data we collect are no longer required, we shall destroy or delete them in a safe manner. If you receive e-mails such as digital newsletters because you have subscribed to them, you will continue to receive them until you unsubscribe.
We always use a security level when processing personal data that is sufficient, given the state of technology, to prevent unauthorized access to, adaptation, disclosure or loss of personal data, e.g. both technical and organizational measures (such as data encryption, access control to our locations, and a limited group of employees who have access to the data, etc.).
4. What are your rights?
You have a number of other rights concerning these data, such as the right to access, correct or delete your data free of charge. You can also object to having your data combined to define a profile. Finally, you can also ask us to provide your data which are in our possession in digital form. To exercise your rights, you must send a clear request in writing (letter or e-mail) to Yalo Hotel via the general contact details in which you clearly state what you wish to know, correct, delete or receive. If you do not wish to receive newsletters or information about our products and services, you can unsubscribe at all times free of charge and without having to give reasons therefore. You can do so by contacting us or by clicking on the unsubscribe link in the promotional mailings or digital newsletters.
We are trying to provide clarity and transparency with this policy. If you should nonetheless have questions about how we deal with your personal data, you can contact our data protection officer : Bert Serry – hello@yalohotel.com – +32 9 395 92 00.
5. Management of your data
Your personal data are collected and managed by Yalo Hotel, Brabantdam 33, 9000 Ghent, Belgium. Within Yalo Hotel the data are accessible only to responsible persons who have to have access thereto because of their job. Your data may be collected and processed by our processors. These are companies who manage and/or host our databases and website according to our instructions. They have access only to such personal data as are strictly necessary for the performance of their task. An overview of these processors is available upon request.
6. Transfer to third parties
We will not sell or rent your data at any time to external organizations, companies or persons. We consider your data to be confidential information. Under certain initiatives, when you subscribe, we offer you the option of keeping you informed about actions by one or more of the external partners of that initiative. Your explicit consent is required in such a case.
We also call on an external processor for a number of initiatives. The external processor then manages a database that is linked to the Yalo Hotel database. The external processor undertakes to treat the data confidentially and in a safe manner, fully in line with this policy. We always also conclude contractual agreements with these processors on this issue. Such a processor may consequently not use your data at his own initiative and your data must be deleted as soon as that processor has completed the assignment.
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