Terms & conditions
Terms & conditions hotel rooms. Please read our T&C’s carefully as you will be bound by them.
Check-in/ check-outCheck-in time is 4pm and check-out time is 11am. Let us know your arrival time and we’ll do our best to have your room available. A late check-out can be arranged upon availability and with an additional fee of 20 euro/hour. Subject of availability.
PaymentReservation must be guaranteed with a credit or debit card at time of booking. Payment is taken upon check-out unless otherwise stated on your booking. We accept Visa, Amex and Mastercard. Please note payment is taken in the hotel’s local currency (EURO) and may be subject to currency conversion fees from your bank.
Payment for a third party.If you intend to pay for someone else stay and you will not be present upon check-in to present the given payment card, please fill in a third-party payment form. You can find this form here. This is required for the protection of the card holder.
Booking confirmationWhen your booking is complete, you will receive an email containing your confirmation number. Please bring this number with you when you check-in. you will be required to enter your pin using the card at check-in as proof of ID. If you haven’t received this confirmation, please check your spam folder. Contact reservations@Yalohotel.com
Changes and cancellationsNon-refundable rate incl. breakfast. The non-refundable rate is a discounted rate you can book when you are sure that your travel plans won’t change. 100% deposit will be taken on the credit card provided upon reservation. This reservation cannot be cancelled, modified or refunded. The citytax of 3 euro pp/pn will be charged.
Flexible rateA flexible rate allows you to change or cancel your booking free of charge until 03:00pm on the day of arrival. Your credit card will not be charged upon reservation, but we need the card details to guarantee your reservation. Full payment is due at arrival.
Corporate rateA corporate rate allows you to change or cancel your booking free of charge until 24H prior to arrival which means 6:00 pm 1 day before arrival.
Non arrivalsNon arrival or no-show means you fail to arrive for your stay. In this case you will be charged the full amount for your booking.
PriceYou will always find the best rates on our website. Rates are always per room, per night and exclude city tax.
Pre-authorizationAll credit or debit cards are pre-authorized when you arrive at the hotel to stay, use a day office or meeting room. An amount will be pre-authorized for 50 euro per night to cover any incidentals. When you give us a credit card or debit card, the pre-authorization guarantees us that you have the money to pay for the charges incurred. The pre-authorized amount depends on the length of your stay and size of the booking. For further details please contact the hotel.
DamageYou will be charged for any damage done to your room during your stay or for any items that are missing when you leave.
Pet policyWe don’t accept pets in the hotel.
SmokingAll Yalo rooms are 100% non-smoking. Should it be bought to our attention smoking has taken place, a cleaning fee of 150 euro will be assessed.
PhotographyWe are clearly telling our guests when we’re taking pictures of hotel and surroundings. If you’re included in any of our photography or video and don’t want to be, please let us know and we’ll remove any images of you.