Front Office Receptionist

We are looking for a Front Office Receptionist. If you would like to be part of a young & dynamic team, be sure to get in touch. You will play a crucial role in the success of our hotel!

 

Your tasks

You are the point of contact for internal and external Yalo guests and give each guest a warm and personal welcome and service every day. You are helpful, think along with the guest, provide all necessary information and know the ins and outs of Ghent. You make our guests feel at home in the hotel.

You are responsible for the check-in and check-out of our guests and other front office procedures. You execute these in an efficient and correct way.

Together with the rest of the front office team you strive to exceed the expectations of our guests every day. Together you push the Yalo guest satisfaction to unprecedented heights.

You are a true Yalo ambassador. You know the hotel, the different room types, the F&B concept and the facilities like the back of your hand and can provide our guests with the necessary information.

You can handle complaints professionally and correctly and you ensure a strong follow-up, both in actions and communication.

You ensure good internal relations and communicate smoothly with all colleagues from other departments.

You have a flexible schedule where you work both during the week and on weekends.

 

Your profile

You already have experience at the reception of a hotel.

You have a natural flair and enthusiasm that is contagious to your colleagues and guests. You leave a positive, open and enthusiastic impression on everyone you come into contact with.

You are commercially minded and together with the team you enjoy meeting and exceeding FO upselling targets.

You are flexible towards working hours and you are stress resistant.

You radiate the X-factor that Yalo stands for and you are looking for a vibrant workplace with a great team where you can be yourself. No clones in suits here!

You know the ins and outs of Ghent and you speak and write fluently in FR/ENG. Other languages are a plus.

And above all: You make it happen and get things done!

 

We offer

A challenging job in a vibrant place with lots of great colleagues.

The opportunity to play a crucial role in a trendy hotel concept on the Ghent market and to have an impact on its success.

The challenge to work in a successful front office team.

A competitive salary package with room for growth.

 

Send your CV and motivation letter to jobs@yalohotel.com and we look forward to meeting you!